By placing an order with Henvora Solutions, you agree to these terms and conditions. All prices shown on our website include applicable VAT unless stated otherwise. Any delivery costs are clearly displayed before completing your order.

We aim to provide accurate product descriptions, images and pricing. Slight differences in colour or appearance may occur depending on the product or screen display.

Orders are subject to availability. If an ordered product is unavailable, we will contact you and, where applicable, refund the amount paid.

Henvora Solutions is responsible for ensuring that products supplied meet the agreement and applicable legal requirements.

For questions about an order, delivery, returns or products, please contact us using the contact details provided on our website.

Consumers have the legal right to withdraw from an online purchase within 14 days after receiving the product, without giving a reason.

To exercise your right of withdrawal, please inform Henvora Solutions within the 14-day withdrawal period. After notifying us, you have a further 14 days to return the product.

Products should be returned in their original condition and, where reasonably possible, in their original packaging. Customers are responsible for any reduction in value resulting from handling beyond what is necessary to inspect the product.

For health and hygiene reasons, sealed cosmetic and personal-care products cannot be returned once the seal has been broken, where the statutory hygiene exception applies.

Candles that have been lit or otherwise used cannot generally be resold as new. Where use goes beyond what is necessary to inspect the product, any resulting reduction in value may be deducted from the refund in accordance with applicable law.

Unless otherwise stated, return shipping costs are the responsibility of the customer.

After a valid withdrawal, Henvora Solutions will refund the applicable purchase amount and, where required by law, the standard delivery costs. Refunds will be processed using the original payment method within the legally required period.

This returns policy does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied products.

We aim to prepare and dispatch your order as soon as possible after your order has been placed and payment has been received.

Delivery times may vary depending on the postal or delivery service. Once an order has been dispatched, the actual delivery time is subject to the carrier's delivery schedule and any unforeseen delays.

We always do our best to ensure that your order reaches you as quickly as possible.

Any applicable shipping costs will be clearly displayed before you complete your order.